Whiskybase Support Portal
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Knowledge base
Account and Settings
Getting started
1
Why sign up for a Whiskybase account?
Updating account settings
2
How do I change my username?
When do I receive notifications?
Points and membership status
2
How do I get points and how many points can I earn?
When does my membership status change?
Account status
2
I can not login into whiskybase
Why is my account disabled
Whiskybase Market
Selling on the market
10
How do I get paid after I sell a bottle?
Selling bottles in 4 steps.
How do I sell bottles on the market?
How to setup shipping rates?
Shipping advice
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Sales and buying fees
5
What are the costs for buying a bottle?
Who pays for the fees if the order is cancelled?
Why are there fees for selling bottles?
Fees for selling on Whiskybase
canceling orders by sellers
Buying on the market
4
Which payment methods do you accept
How do I know a bottle is in good condition?
How do a purchase a bottle on the Market?
Buyers rating too low
Whiskybase market basics
8
Safe buying and selling on Whiskybase
Do I need to make photos of the bottle?
I have an issue with the seller / buyer.
How does the feedback work?
Connect to Paypal
View all 8
Shipping whisky bottles
1
Shipping outside EU
Product and Features
Site features
6
How do I browse and search?
How does the wishlist feature work?
What are shoplinks and how do they work?
How do I add a bottle to my collection?
Why can't I send messages to other members?
View all 6
Whisky ratings
1
How is the whiskybase rating calculated?
Whisky reviews
0
Whiskybase policies
0
Buyer help
New buyer information
0
Order issues
0
Placing an order
0
Seller help
New seller information
0
Verify your account to enable selling
0
Whiskybase database
Contributing to Whiskybase
3
Contributing to Whiskybase
Finding the information on a label.
Picture editing guide
Whiskybase tutorials
2
Correcting information
Database guidelines
Specialists / Moderators
Specialist Guideline
8
Guideline for specialists
1. Whisky photos
2. Send a bottle
3. Whisky changes
4. Distillery changes
View all 8
