What to do if you have an issue with a seller or buyer

Modified on Thu, 6 Nov at 4:23 PM

Most issues on the Whiskybase Marketplace are simple misunderstandings that can be solved through clear and open communication.

You can send messages directly through the order page chat to the buyer or seller. If there is any doubt, reach out and explain the situation clearly.

Nothing is more frustrating than dealing with someone who never responds. And nothing is more reassuring than trading with someone who communicates openly. If the person you are trading with sends you a message, reply as soon as you can and keep them updated about the payment or shipment.

If communication does not lead to a solution, you can contact our team and provide detailed information about the issue. Our team is able to read all messages on the order page and can also write on it when needed. We want to keep communication transparent, so please keep the conversation on the order page, even if you contact our team separately.

For more guidance, you can also read:

We encourage everyone to communicate openly. Clear and respectful contact helps solve problems faster and makes trading on the Marketplace more enjoyable for both sides.