Congratulations, your bottle has found a new home!
You are on track to becoming a recognized Whiskybase Marketplace seller in the community.

Here is what happens next and how to make sure everything goes smoothly.

TABLE OF CONTENTS

• 1. You’ll receive a confirmation
• 2. Check the shipping details
• 3. Prepare and ship your bottle
• 4. Buyer receives the bottle
• 5. Payment release
• 6. If something comes up
• 7. Review the buyer

1. You’ll receive a confirmation

As soon as the buyer completes the payment or the auction has ended, you will receive an email notification confirming the sale.

You can also view all order details in your seller's dashboard or by going to
Market → My Marketplace → Sold.

In the case of an auction, the buyer must first complete the payment of the winning bid before the order is marked as paid.

2. Check the shipping details

Before sending your bottle, make sure the shipping address provided by the buyer is complete and correct.

If something seems unclear, confirm it directly with the buyer by sending a message through the order page message interface.

Keeping a clear line of communication helps avoid mistakes and builds trust.

3. Prepare and ship your bottle

Pack your bottle carefully to prevent any damage during transport.

Use sturdy packaging, proper padding, and tape the box securely.

You can read more about how to properly pack your bottle here.

Once you have shipped the bottle, mark the order as Shipped in your seller dashboard and add the tracking information to the order.

It is important to make sure the tracking link and tracking ID are correct, so the system can automatically send reminders to the buyer once the order is delivered.

4. Buyer receives the bottle

When the bottle arrives, the buyer has 7 days to inspect it and confirm that everything matches the description.

We will send the buyer three automatic reminders to take action.

You can also write a friendly message in the order page to let the buyer know the bottle has arrived and remind them to accept the order if everything is in good condition.

A personalized message can go a long way toward becoming an expert Whiskybase Marketplace seller. For example:

“Dear Kevin, I saw that the bottle was delivered to you. I hope that you are enjoying it and that everything is well! Would you please be so kind to accept the order in the order page? Thank you in advance, cheers!”

A good message can help you build a strong reputation and earn that 5-star rating, even if small issues arise. Always keep a positive and clear communication with your buyers.

This is your own Whiskybase Marketplace shop, and we want to make sure every member receives the best service that our community of whisky enthusiasts deserves.

The entire Whiskybase team appreciates your efforts as a Marketplace seller!

5. Payment release

The Marketplace uses an escrow system to protect both buyers and sellers. 

Once the buyer marks the order as Received and Accepted, the payment will be released to your account.

Note: If more than seven days have passed since the successful delivery and you have not received any response from the buyer, please contact our team by opening a support request here or sending an email to support@whiskybase.com.

6. If something comes up

If the buyer reports an issue or cancels the order after the bottle is delivered, you will be notified through the Marketplace.

Keep all communication inside the order page messages to ensure everything remains clear, traceable, and easy to resolve.

7. Review the buyer

After the order is complete, take a moment to leave a review for the buyer.

Honest feedback helps both buyers and sellers grow and maintain trust in the community.

A short note of appreciation or a helpful comment supports other members and strengthens the Marketplace experience for everyone.